Our 1 man courier service is included with this item of furniture to the majority of mainland UK areas. Our standard service is to the door of your home so you may need some assistance getting the item in, please keep this in mind when ordering. Items cannot have been assembled as by assembly of a product it can be deemed as acceptance of the goods. In certain situations some form of compensation may be offered as an alternative to replacing the item, however any decision to provide compensation is at the discretion of the management team.